FAQs

I can't find my videos! Where can I find them?

When you purchased, you received a confirmation receipt, as well as an email with your digital downloads. Search for your digital downloads email, and click the link to find your videos and other digital products. If you never received confirmation, email hello@mericherry.com for assistance.

When I click the video link, it says that it has expired, or doesn't exist anymore. What do I do?

Check your email for an updated link (another digital download email that says it's been updated). If you don't have one, please reach out to hello@mericherry.com for assistance. 

My video showcase says it needs a password. Where do I find that?

Your showcase password is in the download file name. Click "back" on your browser to see the file name again. Passwords are case sensitive.

What age are Meri Cherry Boxes & Kits recommended for?

Most Meri Cherry projects are recommended for ages 4-7. 3 year olds often enjoy them with a little adult help. 8-10 year olds can definitely enjoy these projects too, but the instruction is often geared a little younger in the videos.

Do I need one kit per child, or can my kids share one?

Meri Cherry kits and boxes are designed for one per child, though if your kids are super sharers, give it a try!

Do you ship internationally?

No, we only ship domestically at this time.

How long do the projects take to complete?

The instructional videos range from 15-30 minutes, and projects typically take 1-1.5 hours. Our superstar teachers encourage kids to pause the video and take their time on their work (because as we say, artists take their time to show they care about their artwork!)

Are you shipping Dollhouse Camp?

We are shipping the materials for the projects, but not the physical dollhouse. Our Dollhouse Camp projects were designed around the IKEA Flisat dollhouse, though any dollhouse will do!

I have a different question. How can I get in touch with you?

Email us at hello@mericherry.com, and we will get back to you as soon as we can.